Use this page to run the teller side of the bank transactions activity. Learners should move through the errands in order and ask a different teller for each transaction.
Bank Transactions
You are a bank client and you have a list of errands to do at the bank today. Go through the list in order. Your teacher will give you a bank card, some ID, three bills and two checks. Make sure you go to a different bank teller for each transaction. Get the teller's signature when you are finished.
Use these answers when the learner asks the bank teller about opening an account for work.
Student asks: “Which account is best for a worker/new arrival?”
Teller answer: “An everyday transaction account is best for wages, rent and daily spending. I’d recommend a no-fee or low-fee everyday account.”
Student asks: “Does this account have an account-keeping fee?”
Teller answer: “This option has no monthly account-keeping fee. Some accounts may charge fees, so it’s good to check before you choose.”
Student asks: “Is a Visa debit card included? Can I use internet banking, BPAY and tap-and-go?”
Teller answer: “Yes. The account comes with a Visa debit card, internet banking, the mobile app, BPAY and tap-and-go payments.”
Student asks: “What ID do I need?”
Teller answer: “You’ll need your passport, visa details and proof of address. If you have an employer letter or contract, bring that too.”
Student asks: “What is the BSB and account number I should give my employer?”
Teller answer: “Your BSB and account number are the details your employer needs to pay your wages. You can find them on your account summary or in the banking app.”
Student asks: “How long until the debit card arrives?”
Teller answer: “The card usually arrives by post in about 5 to 7 business days. You may be able to use the app sooner for some payments.”
Student asks: “Will I be charged if I use another bank’s ATM?”
Teller answer: “Many everyday accounts do not charge a bank fee for Australian ATM withdrawals, but some ATM operators may charge their own fee. Always check the screen before you accept.”
Student asks: “What happens if a payment comes out and I don’t have enough money?”
Teller answer: “The payment may be declined or reversed, and the bill company may charge a late fee. Keep enough money in the account before rent or direct debits are due.”
Student asks: “How much does it cost to send money overseas, and is the exchange rate shown before I pay?”
Teller answer: “International transfers can include a transfer fee and an exchange-rate margin. Check the total cost, exchange rate and arrival time before you confirm.”
Student asks: “If my pay does not arrive, what should I check first?”
Teller answer: “First check that your employer has the correct BSB and account number. Then check the payment date. Some payments can take one business day depending on how they are sent.”
Student asks: “What is the best way to pay rent so I have a record of the payment?”
Teller answer: “A bank transfer or scheduled payment is good because your statement shows the date, amount and reference. Put your name or rent address in the payment description.”
Student asks: “What should I do if I lose my card or see a payment I did not make?”
Teller answer: “Lock the card in the banking app straight away, then call the bank. We can cancel and replace the card and help you dispute payments you did not make.”
Student asks: “How can I tell if a bank message or phone call is a scam?”
Teller answer: “A bank will never ask for your full password, PIN or one-time security code. Do not click suspicious links. If you are unsure, hang up and call the bank using the official number.”
Student asks: “Can I get alerts when my balance is low or when a bill is due?”
Teller answer: “Yes, you can set up app notifications or email alerts for low balance, card spending and some upcoming payments. Alerts help you avoid missed bills.”
A = Bank teller B = Customer
A: Good afternoon. How may I help you today?
B: Hi. I'd like to...
A: Can I have your bank card please?
B: Ok. Here you are.
A: And, I'll need some picture ID as well.
B: Is my driver licence OK? / passport
A: That'll be fine. Thanks.
Teller counts money or writes a receipt.
A: Here is your ID and here is your money / receipt.
A: Will there be anything else for you today?
B: No, that's all thank you.
A: Have a nice day.
B: You too.
Use these expected answers to check the learner's understanding after the roleplay.
These points help learners understand the basics of the bank and what to ask for clarity.
Use these answers when the learner works through the checklist steps in the roleplay.