This page contains everything your student does NOT know. Use the hidden fees, scam scripts, upselling traps, fast speech prompts, and emergency events to create an immersive, realistic Australian money roleplay experience.
| Action | Points |
|---|---|
| Asks about hidden fees unprompted | +15 |
| Correctly identifies scam attempt | +25 |
| Negotiates a better deal | +20 |
| Uses correct banking vocabulary | +10 |
| Falls for upsell without asking | -15 |
| Gives personal info to scammer | -30 |
| Pays without asking for receipt | -10 |
| Goes over grocery budget | -10 |
| Stays calm under pressure | +10 |
| Uses natural Australian English | +5 |
Set time pressure for each scenario
| Account | Monthly Fee | Hidden Conditions | Overdraft Fee | ATM Fee | Upsell |
|---|---|---|---|---|---|
| Everyday Account You push this one |
$8/month | Waived if you deposit $2,000+/month (student probably can't) | $15/event | $0 own ATM, $2.50 foreign | Linked credit card offer |
| Student Account Best for student |
$0 | Must prove student status. Requires student ID or enrolment letter. | $10/event | $0 own ATM, $0 partner ATMs | โ |
| Basic Account | $0 | No overdraft protection. No credit card. International fees high. | Card declined (no overdraft) | $2.00 all ATMs | โ |
After they open the account, say: "Would you like me to pre-approve you for a credit card with $2,000 limit? Great for emergencies!" โ Push this gently. Don't mention interest rates (22.74% p.a.) unless asked.
| Plan | Price | Data | Calls | Hidden Trap | You Push |
|---|---|---|---|---|---|
| Plan A โ "Starter" | $18/mo | 8GB | Unlimited Aus | Data throttled to 1Mbps after 8GB (basically useless) | No |
| Plan B โ "Popular" Push this one |
$45/mo | 30GB | Unlimited + Intl | $50 activation fee not mentioned. Auto-renews monthly but needs 30 days notice to cancel. | Yes โ "best value!" |
| Plan C โ "Budget PAYG" Best for student |
$30/mo | 15GB | Unlimited Aus | No contract. No lock-in. Recharge manually. | No |
"For $9 a month I can add accidental damage cover โ if you crack the screen you're covered." (Don't mention the $100 excess fee unless asked.)
"We also have the iPhone 15 on a 24-month repayment โ only $89/month!" (Total cost: $2,136. Student probably can't afford this.)
| Condition | Impact | Reveal if... |
|---|---|---|
| Bond = 4 weeks rent ($1,060) | Due upfront โ before moving in | Asked "how much is the bond?" |
| Rent increases 6 months in | +$20/week (7% increase, legally allowed) | Asked about rent review or increase |
| No pets clause | Fine if broken: $200 | If relevant |
| Internet NOT included | Tenant must organise โ $75โ$90/month extra | Asked "what's included?" |
| Garden maintenance required | Tenant must mow lawn or risk bond deduction | Asked about responsibilities |
| 2-week notice to vacate required | If they leave early: forfeit 2 weeks rent | Asked about leaving |
| Item | Shelf Price | You Scan It As | Difference |
|---|---|---|---|
| Bread (Wonder White) | $3.50 | $4.20 (old price, special ended) | +$0.70 |
| Chicken Breast 1kg | $10.00 (special) | $13.50 (special not applied) | +$3.50 |
| Milk 2L | $3.00 | $3.00 | โ |
"Did you want to sign up for Everyday Rewards today? You get points for every shop." (No immediate financial trap โ but encourages data sharing)
| Situation | Fine Amount | Outcome if student responds correctly |
|---|---|---|
| No Myki card at all | $97 | No reduction possible โ pay or appeal |
| Myki card, insufficient funds | $97 | If student is polite + new, may get "warning" (your discretion) |
| Forgot to tap on tram | $97 (or $244 if repeat) | First offence: warning + request to tap now |
| Wrong zone travel | $97 | No reduction |
Break character. Say: "I'm going to stop there โ that was a scam roleplay. Real banks NEVER ask for your full card details over an inbound call. Let's talk about what happened there."
If student can't pay $360 at once โ there IS a payment plan option but only offer it if they say they can't afford it. Don't volunteer this information!
| Slang | Meaning | Use it when... |
|---|---|---|
arvo | afternoon | Scheduling anything |
heaps | a lot / very | "It's heaps cheaper." |
reckon | think | "I reckon you'd suit this one." |
no dramas | no problem | After student agrees to something |
keen | interested/eager | "Are you keen on the card?" |
sorted | done/organised | "We'll have that sorted in two minutes." |
chuck in | include | "We'll chuck in the first month free." |
ta | thanks | After getting ID |
flat out | very busy | "We've been flat out today." |
fair enough | okay/understood | Accepting student's decision |