Shop Assistant Roleplay Guide

Roleplay Instructions

• Speak naturally and sometimes quickly
• Recommend expensive upgrades
• Interrupt occasionally like real retail staff
• Create realistic misunderstandings
• Make the student compare products carefully
• Ask follow-up questions
• Mention hidden costs and delivery delays
• Use Australian slang naturally
• Push convenience vs budget decisions
• Force the student to explain their needs clearly

Product Information & Roleplay Situations

Item	Image	Option	Price	Quality	Warranty	Sizes / Materials	Stock	Upsell Opportunity	Hidden Problem	Cashier Questions	Fast Retail English	Conversation Trap	Hard Mode Situation
Steel-cap boots		Cheap basic boots	$89	Low	3 months	Heavy synthetic material	High stock	Recommend waterproof premium version	Soles become slippery quickly	"Ya after waterproof or basic?"	"Ya after waterproof or just the cheapies? Most tradies don't grab these ones for cold rooms."	Speak fast about sizing and return policy	Student's size suddenly unavailable
		Premium waterproof boots	$179	High	12 months	Leather + anti-slip sole	Only 2 left	Mention tradies prefer this model	Heavy during long shifts	"Most meat workers buy these."	"These are flying out quick, mate. Waterproof, anti-slip, full leather — but delivery's about five business days."	Interrupt student before they finish talking	Delivery takes 5 business days
Thermal work layers		Cheap thermal set	$35	Low	No warranty	Thin polyester	Full stock	Suggest fleece upgrade	Gets sweaty quickly	"Cold rooms get bloody freezing."	"These are alright if ya not in the freezer all day, but heaps of workers complain they get sweaty."	Use unfamiliar Aussie slang	Student misunderstands "thermal rating"
		Premium insulated layers	$89	High	6 months	Merino blend	Limited sizes	Recommend matching thermal pants	Expensive washing instructions	"Most workers double layer in winter."	"Most meat workers layer these under their hi-vis 'cause the cold rooms are bloody freezing at 5am."	Talk quickly about fabric types	Only large sizes left
Cut-resistant gloves		Basic gloves	$24	Medium	1 month	Thin cut-resistant fabric	Large stock	Recommend certified knife-safe gloves	Tears after heavy use	"Ya using knives all shift?"	"These'll do short-term, but knife work flat out every day might wreck 'em pretty quick."	Mumble sizing information	Student must ask for repetition
		Certified butcher gloves	$65	Very high	12 months	Steel-fiber blend	Low stock	Push combo deal with apron	Feels stiff at first	"These are what the pros wear."	"These are what the experienced butchers usually wear — bit pricey though."	Change topic suddenly	Only one size available
Waterproof apron		Basic plastic apron	$19	Low	No warranty	Thin plastic	Full stock	Recommend reinforced apron	Cracks after repeated washing	"Ya want lightweight or proper heavy-duty?"	"Cheap one’s lighter, but they crack pretty fast if ya washing 'em every shift."	Talk over the student	Student forgets to ask cleaning questions
		Heavy-duty apron	$59	High	8 months	Rubber-coated waterproof material	Low stock	Offer bundle with gloves	Heavy after long shifts	"This one's heaps more durable."	"Heavy-duty one's heaps more durable, but some workers reckon it's annoying after long shifts."	Use fast speech during bundle offer	Delivery delayed until next week
Smell-proof lunch container		Basic lunch box	$14	Low	No warranty	Plastic container	Large stock	Suggest compact smell-proof model	Leaks inside bags	"Ya commuting far or close?"	"Cheap lunchies leak sometimes if they're jammed in ya bag all day."	Ask unrelated questions quickly	Student forgets to ask microwave safety
		Compact smell-proof container	$42	High	6 months	Double-seal insulated material	Limited stock	Recommend thermal flask combo	Smaller food capacity	"Share houses usually hate food smells."	"Share-house workers usually grab these 'cause they keep the smell in pretty well."	Switch topics quickly	Hidden delivery fee appears
Ear protection		Disposable earplugs	$8	Low	No warranty	Foam material	High stock	Recommend reusable earmuffs	Falls out during long shifts	"Machines are bloody loud in there."	"Disposable plugs are cheaper, but heaps of workers lose 'em halfway through shift."	Speak unclearly on purpose	Student asks for repetition multiple times
		Professional earmuffs	$58	High	12 months	Adjustable padded headset	Only few left	Push premium comfort features	Can feel bulky with glasses	"Most full-time workers use these."	"These earmuffs cost more upfront, but they're way better if ya doing long noisy shifts every day."	Rush through warranty explanation	Student must compare comfort vs price

Random Roleplay Events

• "Sorry mate, that size just sold out."
• "Delivery before Monday costs extra."
• "That deal ended yesterday."
• "Most workers say the cheap ones don't last."
• "You sure ya wanna go with the budget option?"
• "The waterproof version's heaps better."
• "Cold rooms are rough if your gear's bad."
• "You can bundle these together for a discount."